Shelley: “More details to evolve as we move forward to making this a reality on the Kenai peninsula.” The BESS will be capable of storing 93 MWh (Megawatt hours) of electrical power that can be delivered to the grid at a rate of 46.5 MWs per hour. The BESS will allow HEA to meet its reliability requirements without having to burn additional fuel. This will result in greater system efficiencies, lower greenhouse gas production, and reduced poweroutages, according to a release from HEA member relations Bruce Shelley. HEA signed an agreement with Tesla for the purchase of the batteries and currently cost information is not available for public release. POWER Engineers, Inc. was awarded the site engineering contract. The BESS project is expected to be in service in the Fall of 2021. The proposed site for the installation of the BESS is at the Soldotna Generation Plant located at the corner of the Sterling Highway and Boundary Road. FacebookTwitterEmailPrintFriendly分享Homer Electric Association announced a strategic move on Tuesday aimed to increase grid stability, electric power reliability and system efficiency for its members by the addition of a BESS (BatteryEnergy Storage System).
SatSunMonTuesWedThurFri Fantasmic!2200002 Pixar Fireworks1111111 California Adventure9-118-1110-910-910-910-98-9 As per usual, the parks will open one hour early for eligible guests at Disneyland Park Saturday, Tuesday, and Thursday, and at Disney California Adventure Sunday, Monday, Wednesday, and Friday. Resort guests can take advantage of these hours every day of their stay for Extra Magic Hours, while guests eligible for Magic Mornings can use that benefit one day at Disneyland Park only. Full park hours can be found by clicking on each date in the Crowd Calendar.RefurbishmentsThe refurbishment list is thankfully pretty short right now. At Disneyland Park, Pirates of the Caribbean is closed to transition to the new auction scene, and Space Mountain will be offline very briefly on May 3 to transition to Hyperspace Mountain that evening. Over at California Adventure, the Boardwalk Games at Paradise Pier and Mickey’s Fun Wheel are closed during the area’s conversion to Pixar Pier, and World of Color is dark during Pixar Fest, but the remainder of the park is all up and running. Check out our refurbishments page for details on exactly what will be down and for how long.Looking ahead, Disney recently announced that “a bug’s land” would be closing to make way for more Marvel attractions at California Adventure. It will be going away for good towards the end of the summer, so make sure you plan ahead if you’d like to see it before it disappears.That should do it for this week’s preview. Check back next week and every week to find out what’s coming down the pike. Got questions? Aware of anything else that prospective guests should know about? Let us know in the comments. Paint The Night2211111 ShowSatSunMonTueWedThuFri Share This!This week, we see a Star Wars-themed Disneyland After Dark, and special festivities for Star Wars Day, a/k/a May the Fourth. Read on to find out about this and more in this week’s Disneyland preview.Special Events and Notes© DisneyWe still have a while before Star Wars: Galaxy’s Edge opens, but there’s still loads of Star Wars fun to be had towards the end of this week! Thursday night is the latest installment of Disneyland After Dark: Star Wars Nite, which will feature a meet and greet with Rey, the premiere of the March of the First Order, and the return of Hyperspace Mountain, the outstanding Star Wars overlay for Space Mountain, in addition to other Star Wars-themed merriment. You should be aware that tickets are already sold out, so if you don’t already have tickets, Disneyland Park will be closing at 9 pm on Thursday for you.The Star Wars fun continues on May the Fourth, and the good news is that many of those special events and opportunities will be available to the masses on Friday; if you’re not able to make it on Thursday, you’ll have a chance to see Rey, watch Captain Phasma, and pick up special Star Wars merchandise the following day. Hyperspace Mountain will also be available to everyone staring May 4.Friday is also Grad Nite at Disney’s California Adventure. That park will host a private party after regular park hours, but there will be more teenagers in the parks that day prior to the evening event as well.It’s also still Pixar Fest! During this festival, which runs through September 3, you’ll find Pixar-themed fireworks and the Pixar Play Parade at Disneyland Park, and the return of Paint the Night at Disney California Adventure, in addition to other Pixar-focused activities and opportunities. There will also be special dining opportunities available, as one would expect, and the Alien Pizza Planet will be launching at Disneyland Park for the occasion. Make sure you check out Rikki’s preview of the Festival!As if often the case for these events, there is a special area for Passholders. Stop by the AP Corner for Pixar decals (new ones rotating in every two weeks) and themed photo locations. The AP Corner can be found at Paradise Gardens at Disney California Adventure and runs through June 8.Finally, Cove Bar remains open through the end of May for its last hurrah, if you’d like to give it another go before it goes away for good!CrowdsThe weekend will see some pretty substantial crowds, clocking in at level 9 and 8, but the week should have average to slightly above average crowd levels.Full details, including park-by-park crowd levels, are available on our Crowd Calendar.WeatherShould be a very nice week at Disneyland! Highs mostly in the 70s, lows in the mid- to upper 50s, and only a scant chance of rain in the middle of the week.As always, it’s wise to double check the weather as the day of your visit approaches. Check out the most up-to-date forecast here.ShowsDisneyland has a special slate of shows running for a bit for Pixar Fest, with the evening fireworks at Disneyland Park being replaced by Together Forever – A Pixar Nighttime Spectacular (featuring a flying Buzz Lightyear!) and World of Color being replaced by the Paint the Night parade at DCA. Also, the Pixar Play Parade joins the daytime schedule at Disneyland Park. Fantasmic! will continue to run, but only on Friday, Saturday, and Sunday. Detailed show schedules, including smaller diversions like Jambalaya Jazz, can be found here. Disneyland9-128-129-109-109-109-98-12 Pixar Play Parade2211112 Admission and HoursBlockouts are really only an issue on the weekends this time of year. Southern California Select Passholders are blocked out Saturday and Sunday, whereas Deluxe and Southern California Passholders are only blocked out Saturday. All other passes are honored every day this week. For those of you buying tickets as day guests, single-day tickets are at Regular Price ($117/$110) Saturday, Sunday, and Friday, and Value Price ($97/$91) the remainder of the week.Regular park hours (excluding Extra Magic Hours/Magic Mornings) are as follows this week:
IT Trends of the Future That Are Worth Paying A… 5 Ways IoT can Help to Reduce Automatic Vehicle… It’s easy with the evolution towards cars that are not only connected but autonomous vehicles to forget that such technologically enhanced vehicles are preceded by cars that have operated with perfect functionality for many years despite their lack of technical prowess.Up until now, the owners of such cars have been faced with two options: remain “disconnected” or upgrade to a new car. Thanks to a Munich-based IoT company called ThinxNet, car owners with model years from 2001 onwards can get some of the technological advances afforded to those with newer car models.The system is called TankTaler, and includes a hardware dongle — which includes a SIM card and GPS monitor — and a corresponding smart phone app. The dongle plugs into the OBD II interface, the port located below the steering wheel that mechanics access to get diagnostic information about your car.Once paired with the app, the car owner can get a range of information about the car, This includes battery and fuel levels, details of travel routes and driving behaviour, anti-theft protection and more. We spoke with Regina Werner at ThinxNet to learn more.TankTaler concept actually came from the farmTankTaler was launched in November 2015 after the ThinxNet founders pivoted from their original plan to use GPS technology to track the location of cow herd on large farms in the Alps or Argentina. The dongle and app are free for participants who additionally earn bonus points called TankTaler which can be redeemed in gift vouchers — from gas stations or retailers like Amazon around Germany with loyalty program with cash-back system.The TankTaler device offers a range of functionalities, that interest different people in different ways. Werner explained:“Some users want really simple features, for example, people who live in the cities often do not have a private parking lot, hence they spend hours looking for a place to park their car – and thus always park at different sites. Additionally, they often share cars. This means they never know where their car is parked. Then there’s tech driven people who are super interested in the statistics around the car such as the driving behaviour, how harsh they are breaking, how much they’re accelerating and the distances they’ve travelled. Then you have people that like using TankTaler as they like to save money”.Currently, they have about 25,000 customers, “the largest private fleet in Germany,” mainly in Munich and Cologne. They generate revenues through partnerships with various companies including gas stations, garages, car dealerships, restaurants and retail chains; McDonald’s and IKEA are both partners.Discount benefits…and reclaiming your dataThat means TankTaler users get discounts and other benefits. You can imagine there being some attractive connections with car insurances also. However, ThinxNet’s work is underpinned with the idea of personal “sovereignty” over personal data. Werner notes that:“Right now most car manufacturers are collecting data without drivers being aware of it and trying to earn money out of it. We believe that drivers should own their data and decide what to do with it, according to what will directly benefit them”.It also benefits people who use their car for business. As Werner explains:“When you use your car also for business you get tax deductions according to your mileage but you have to document your journey in a log book. Through TankTaler people can download all their trips as a spreadsheet. By comparison, a competitor’s product offering only this feature costs over €700”.TankTaler also enables paymentsThe dongle works without the need for a mobile phone connection. This has meant that it is possible to track the cars location precisely and get help in the event of a break down or accident as the device is connected to an emergency call number. This is akin to the functions of the latest BMW motorcycles and is expected to be made mandatory in all new cars by 2018.ThinxNet are working to join forces with automobile clubs to enable the tracking of broken down cars with the app able to send their precise location. As the dongle has its own battery, it can send data even if the dongle is removed by a car theft or the car battery gets disconnected in the case of a crash.Perhaps one of the most innovative uses of the TankTaler is in one touch payments at gas stations. Users can fill up, tap the app, and get back in their car. They are then sent a monthly bill to pay. This is very innovative for Germany where you normally have to pay inside the shop and many retailers favor cash over other payment methods. Werner notes:“Gas station owners are sometimes 60-plus (years old) and hard to explain the technology to, but when you show that people can pay through the app, people think that’s really revolutionary. Some owners are like ‘This is the biggest revolution in the last 40 years in the industry.’”But perhaps some of the more indirect benefits of TankTaler are through big data analysis.The device has the potential to track large groups of drivers throughout concentrated areas and thus is able to measure the popularity of driving routes and determine weak spots where a road needs to be repaired or there’s a spot with high rates of accidents.This could potentially include information for smart city planners such as where to situate traffic lights and how to control them with the help of real time data to get a smooth flow of traffic. It can also help developers determine where gas stations should be built according to traffic flow.ThinxNet intends on branching up to other parts of Europe in the upcoming months, paving the way for enter into other countries around the world. The irony of such an enterprise as this is that as connected cars become more normal, they will gradually be placing themselves out of a job, but for now, that time is a long way off. Tags:#auto dealers#connected cars#garages#Internet of Things#IoT#smart cars#Smart Cities#TankTaker#telsa#ThinxNet#town planning Cate Lawrence Related Posts Break the Mold with Real-World Logistics AI and… For Self-Driving Systems, Infrastructure and In…
A sonar image of the wreck of the Virginia, an oil tanker that was torpedoed by a German submarine in the Gulf of Mexico during World War II. In 1942, in the midst of World War II, the oil tanker Virginia was anchored off the mouth of the Mississippi River in the Gulf of Mexico, waiting to unload its cargo in nearby New Orleans. It never made it. Three torpedoes from a German submarine, the U-507, caused the ship to become engulfed in flames, sinking it and killing 27 of its crew.For nearly 60 years, the Virginia rested forgotten on the sea floor. Its vacant decks became decorated with coral and its portholes housed small fish. Over time, a multibillion-dollar offshore energy industry boomed around it.Then, in 2001, an oil and gas exploration crew discovered the wreck while using sonar to scan the sea floor. Now, the Virginia is once again serving as a workhorse: Instead of hauling oil, however, the tanker is helping archaeologists and geologists understand the Gulf’s underwater mudslides. The sometimes massive slides can threaten historic wrecks and can cause catastrophic damage to oil pipelines and wells. 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The wreck is now revealing secrets about underwater mudslides Jason Chaytor/USGS In particular, the wreck’s movements over the past 16 years are helping researchers understand how even relatively modest changes in the weather, not just major events like hurricanes, are reshaping the seafloor.A slide hotspotThe Virginia lies on the edge of the Gulf’s continental shelf, in about 200 meters of water just off the Louisiana coast. It’s a hot spot for underwater mudslides, according to geologist Sam Bentley of Louisiana State University (LSU) in Baton Rouge, because the Mississippi River deposits large amounts of loose sediment in the area. The sediments build up over time, forming giant lobes that can break apart and slide down the shelf.Such slides worry regulators and the oil and gas industry for at least two reasons. One is they cause sediment to slip from beneath seafloor pipes, leaving them suspended in the water and more vulnerable to breaks. The other is that the slides—which can be 30 meters thick—can shear through pipelines and other infrastructure. In 2004, for example, Hurricane Ivan triggered a mudslide that violently damaged 16 oil wells and created leaks.The wreck’s discovery has provided geologists with some unexpected insight into how fast these lobes can move. In 2006, archaeologists with the federal government—which manages areas more than 5 kilometers offshore—set out to survey the Virginia. What they found mystified them: the 10,000-ton wreck had moved 370 meters seaward from its location in a 2004 mapping effort.The likely cause, the researchers believed, was hurricanes that violently stormed through the Gulf in 2004 and 2005. Geologists knew that severe storms create large waves that, in turn, produce pressure differences on the sea floor. This buffeting causes naturally occurring methane bubbles in the seabed sediments to contact and expand, liquefying the mud around them. The process unleashes mudslides—which can carry even a 150-meter-long wreck along for the ride.In 2017, when another team of researchers from the U.S. Geological Survey (USGS) returned to survey the wreck, they found it had moved an additional 60 meters seaward. Again, the scientists puzzled: This time, there had been no major storms to propel the movement.Cold scienceA recent study led by LSU’s Bentley might explain what is happening. In 2012, the federal Bureau of Ocean Energy Management (BOEM), which oversees offshore oil operations in federal waters, funded Bentley and researchers at the USGS to study mudslides in a 100-square-kilometer section near the Mississippi delta, which is dotted with numerous oil and gas wells and crisscrossed by pipelines.The team mapped potential mudslide hotspots, extracted 9-meter-long cores from the sea floor, and measured movements of ocean floor sediments. They also examined weather and other records to see what might be driving sediment movements in the absence of hurricanes or other major storms.One conclusion: Masses of cold air that regularly move over the gulf in the winter can stir up waves and pressure differences that can help push the sediment seawards at rates of up to a meter per year. The cold fronts could help explain the Virginia’s recent movements, Bentley says. “It would have to be something less energetic than a hurricane that was causing [the movement], so the next thing down from that are winter cold fronts.”Management implicationsThe findings have implication for both efforts to prevent oil spills and to protect historic wrecks. Under federal law, offshore oil and gas companies are required to protect cultural artifacts from industrial operations. In the Virginia’s case, for example, BOEM barred companies from drilling, running pipelines, or dropping anchors within 300 meters of the wreck. But a moving wreck complicates industry efforts to stay out of that buffer zone.The rusting hulk could also pose a substantial threat to pipelines or other infrastructure that was originally far downslope. Luckily, researchers say there are no pipelines in the immediate vicinity of Virginia.Researchers note, however, that there haven’t been systematic surveys of wrecks or slides in the Gulf of Mexico since the 1970s, so there could be unknown threats sitting in the deep. To fill that knowledge gap, Bentley is hoping BOEM will support expanding his mudslide study to a larger area covering some 2000 square kilometers. And archaeologist Douglas Jones, who works out of BOEM’s office in New Orleans, Louisiana, is proposing a study that would identify other wrecks in slide-prone areas.In the meantime, researchers plan to keep an eye on the Virginia, which they say has opened a door to better understanding the complexity and instability of the Gulf’s sea floor. Where the wreck will go next, they say, will depend on the natural forces that can be difficult to predict.
Login/Register With: Advertisement Twitter William Shatner and Leonard Nimoy share laugh during QA period at 2006 Fan Expo Canada at MTCC in Toronto, September 3, 2006. Facebook LEAVE A REPLY Cancel replyLog in to leave a comment Advertisement Advertisement William Shatner is still unsure what caused his rift with his late Star Trek co-star and friend Leonard Nimoy shortly before his 2015 death.The actors first met while filming a 1964 episode of TV hit The Man From U.N.C.L.E., and they reconnected two years later when they were both cast in the original Star Trek drama series.The stars famously endured a rocky relationship early on in their careers, but they later grew close and became good pals as they teamed up for appearances at Star Trek fan conventions around the world.
Brenton Tarrant, the man charged in relation to the Christchurch massacre appear in the dock charged with murder in the Christchurch District Court on 16 March 2019. Photo: AFPNew Zealand police on Wednesday ended the routine arming of frontline officers as the terrorism threat level was lowered a month after the Christchurch mosques massacre.Police and security agencies reduced the threat level from high to medium, meaning authorities judge that another attack, violent criminal behaviour, or violent protest remains “feasible” rather than “very likely”.The level is still higher than it was before the March 15 attacks, when the threat was deemed to be “low”.Prime Minister Jacinda Ardern said “there is no current specific threat”, but the security agencies believed the medium level “accurately reflects our current status”.Frontline New Zealand police have historically not carried firearms and many people were shocked to see them heavily armed after 50 Muslims were gunned down while at Friday prayers.Police commissioner Mike Bush said with the easing of the security threat level, the police had reassessed their position on arming frontline staff and the carrying of weapons would now be decided on a case-by-case basis.The decision was made after “significant consultation” with mosques and Islamic Centres in relation to ongoing security, although Bush said he would not release details.”There was never any intention for the routine carriage of firearms to continue indefinitely,” Bush said.”Generally this means frontline staff will transition back to our normal approach regarding carriage and access to firearms.The police also released a timeline of the mosque attacks, showing it took 18 minutes from the time of the first emergency call to the apprehension of the alleged shooter.A 28-year-old Australian, Brenton Tarrant, a self-avowed white supremacist, faces 50 murder charges and 39 of attempted murder over the attack.
Friday, March 31, 2017 Norwegian Jade “an essentially new vessel” with new restaurants, refurbished staterooms MIAMI — A three week dry dock has added two brand new restaurants and two new bars and lounges, updated design and décor in many public spaces and a refurbishment of all staterooms to Norwegian Jade.The renovation is part of The Norwegian Edge upgrade program and comes in time for NCL’s first ever complete season sailing from Hamburg to the Norwegian Fjords, with embarkation also available in the UK, onboard Norwegian Jade.“We’re thrilled to welcome Norwegian Jade back into the fleet with her new stylish finishes and modernized onboard atmosphere,” said Norwegian Cruise Line President and CEO, Andy Stuart. “It is our sincere goal to deliver a fantastic vacation experience across our entire fleet, and this update to Norwegian Jade is an opportunity for us to enhance the ship’s hardware to match the fantastic guest experience our hardworking crew delivers to our guests every day.”Norwegian’s 24-hour neighborhood pub-style restaurant, O’Sheehan’s Bar & Grill, has been added to deck eight. Serving up cold brews and snack-time favourites in a relaxed atmosphere, the new venue features modern flooring, refurbished front and back bars and new banquet seating.The Pit Stop, a newly installed concept for Norwegian Jade, will serve up poolside fun and fare in a 1950s-style American diner atmosphere, clad with vintage license plates, gas station signage and classic car elements.Moderno Churrascaria received a new home on deck 13 and features a new upscale glass door entrance and floor-to-ceiling windows, allowing for panoramic views of the ocean enhanced by new flooring, wall coverings and upgraded furniture.More news: A new low for no-frills flying: easyJet assigns backless seat to passengerMore Norwegian Jade guests can now dine in Cagney’s Steakhouse; additional seating has been added to the completely refurbished space, which offers a new colour scheme befitting of a classic steakhouse, upgraded flooring, new wall linings and a cozy new virtual fireplace.La Cucina, Norwegian’s signature Italian specialty restaurant, received an elegant modernization with several new features including updated décor and furniture, flooring, a new decorative bar and an impressive wine display wall.Teppanyaki, Norwegian’s Japanese hibachi grill restaurant, was enhanced with updated furnishings and fittings while complimentary favorites Jasmine Garden and the Garden Café also received extensive enhancements including newly designed spaces with upgrades to furniture, new flooring and much more.Passengers looking to dance the night away aboard Norwegian Jade can now do so in the new Bliss Ultra Lounge on deck seven, which has the feel of an upscale Miami nightclub and features a cool colour palette of silvers, greys and black.Guests who wish to indulge in an exotic cocktail can enjoy their favorite mojito, or opt for a flight and try them all, at the new Sugarcane Mojito Bar on deck 13 adjacent to Moderno Churrascaria, a Norwegian fan favorite since the concept debuted on Norwegian Getaway in 2014. Sugarcane features new granite bar fronts as well as new furnishings and finishes.Norwegian Jade’s Spinnaker Lounge also received a complete redesign of the entire space to include new flooring and window treatments, decorative chandeliers, reupholstered seating and refurbished bars with contemporary mosaic tiling and LED lighting.More news: Hotel charges Bollywood star $8.50 for two bananas and the Internet has thoughtsEvery stateroom on the ship was enhanced during this renovation, with all receiving new carpets, furniture, flat screen TVs, new larger headboards with USB charging outlets and more than 2,000 new pieces of artwork.All suites and villas in The Haven now feature new wall and ceiling finishes, new flooring throughout the suites and balconies, plus new soft goods and drapery.Norwegian Jade’s villas and suites also received more than 250 new pieces of artwork alone. A complete refurbishment of the ship’s Haven Courtyard includes four new plush cabanas at the top of the ship and a newly refinished pool surrounded by modern furnishings and new artwork.The Atrium, the heart of the action on Norwegian Jade, has also been enhanced with a refreshed look and décor including a custom-designed marquee chandelier, enhanced reception and shore excursion areas and a new large TV screen and relaxed banquette seating. The ship’s main pool deck was also upgraded.On April 30, after wrapping up the winter season in the Western Caribbean, the ship will journey across the Atlantic to its summer homeports of Southampton and Hamburg for sailings along the Norwegian Fjords as well as Norway & North Cape itineraries. Travelweek Group Posted by Tags: Norwegian Cruise Line Share << Previous PostNext Post >>
Travelweek Group Share Wednesday, January 9, 2019 Uniworld and U by Uniworld extend ‘Our Best Offer’ promo into March << Previous PostNext Post >> Posted by Tags: Sales, Uniworld TORONTO — The New Year has kicked off on a high note thanks to Uniworld Boutique River Cruise Collection and U by Uniworld, both of which are extending their ‘Our Best Offer’ promotion.Over 75 new dates and new low fares have been added to savings for travellers on select 2019 voyages for new bookings made Jan. 1, 2019 through March 31, 2019.Moreover, the previous offer still extends to over 40 unique itineraries throughout Europe and Asia, including all five of Uniworld’s brand new itineraries as well as its exclusive cruise for River Heritage Club members aboard the brand’s newest Super Ship, the S.S. Bon Voyage.Guests will receive 10-30% off on over 200 voyages, including select departures on Uniworld’s new and enhanced itineraries for 2019 such as the 10-day ‘Magnificent Moselle and Rhine’ that sails from Frankfurt to Cologne (savings of $1,410-$1,710 per person), and the eight-day ‘Enchanting Danube’ aboard the S.S. Maria Thersa (savings of $1,260-$1,830 per person).More news: Flight Centre Travel Group takes full ownership of Quebec-based agencyAlso included in the sale are the new 10-day ‘Gems of Northern Italy’ from Milan to Venice (savings of $1,680-$2,280 per person), and the enhanced 13-day ‘India’s Golden Triangle & the Sacred Ganges’ from New Delhi to Kolhata (savings of $2,700-$3,900 per person).The offer also applies to U itineraries, including select departures on its brand new ‘Northern France at a Glance’ itinerary featuring stops in Conflans-Sainte-Honorine, Rouen and more (savings of $720-$1,460 per person).With the ‘Our Best Offer’ promotion, guests can also save on the new ‘Brilliant Bordeaux’ itinerary and be among the first to sail on Uniworld’s newest Super Ship, the S.S. Bon Voyage, launching in April 2019.CEO Ellen Bettridge said: “We are gearing up for an exciting year ahead in 2019 with new and enhanced itineraries for both Uniworld and U, our newest Super Ship set to launch in April, and a River Heritage Club reunion cruise planned for June. We’re thrilled to extend these offers so our guests can take advantage of these incredible savings and join in on all of the great updates and classic favourites for 2019.”More news: Universal enhances popular Harry Potter vacation package with new perksBettridge will be hosting the reunion cruise, which departs on June 30, 2019 onboard the completely transformed S.S. Bon Voyage. During this eight-day sailing from Bordeaux throughout Southwest France, guests will participate in Q&A sessions with Bettridge and take part in wine tastings, local village tours, farmers’ market visits and biking excursions.For more information call 1-866-883-3684.
Eric TveterCreating an emotional connection is a big challenge for pay TV operators with branding crucial for the future of the industry, according to Eric Tveter, Liberty Global’s CEO for its Austria and Switzerland region.Speaking at the CTAM Europe EuroSummit in Copenhagen yesterday, Tveter, who is also CTAM Europe’s chairman, said that operators in the pay TV market have to be focused on the customer – something he claimed Liberty Global is doing on a widespread basis now.“When I arrived in Switzerland we had a big customer service crisis. Through proper measurement and listening to customers, we’ve improved the customer experience. That’s phase one,” said Tveter.Citing Apple as an example, he said that becoming a “beloved” company and brand was the “next level” to aspire to.“I would say that cable companies are not beloved. For that matter, most incumbent phone companies are not. So how do we create a more emotional connection is a big challenge and a big opportunity,” said Tveter. “Branding is crucial for our future.”Asked what his take was on Netflix’s latest European ambitions, Tveter said: “From my perspective, I would characterise Netflix as a ‘frenemy’ and a co-operator. I see it as more complimentary than competitive. A bit like the early days of cable – HBO versus Showtime. We have Netflix offering one of the pillars of our total TV experience. So from my perspective, I think it creates some challenges but more opportunities.”Liberty Global appointed former UPC Cablecom managing director, Tveter, as CEO of its newly created Swiss and Austrian division effective August 1 this year.